Last updated: 11 September 2026
Cloud Hawk Drone Repairs (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, submit a repair request, contact us, or otherwise interact with Cloud Hawk Drone Repairs.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.
1. About Us
Cloud Hawk Drone Repairs
Website: https://cloudhawkdronerepairs.com/
Email: repairs@cloudhawkdronerepairs.com
Repair & Delivery Address:
2A Oakwood Place
Hornsby Heights NSW 2077
Australia
For privacy enquiries, you can contact us using the email address above.
2. What Personal Information We Collect
Depending on how you interact with us, we may collect information such as:
- Your name
- Email address
- Telephone or mobile number
- Postal or delivery address
- Details about your drone, including make, model and serial number
- Details about the fault, damage or repair required
- Photographs or videos you provide relating to your drone or repair
- Information contained in correspondence between you and Cloud Hawk Drone Repairs
- Payment and transaction information where required to process a repair
- Information relating to shipping and delivery
- Website usage information, such as IP address, browser type, device information and pages visited
- Any other information you voluntarily provide to us
We generally only collect information that is reasonably necessary for us to provide our services, communicate with you and operate our business.
3. How We Collect Personal Information
We may collect personal information directly from you when you:
- Submit a repair request through our website
- Complete our contact form
- Email or telephone us
- Request a quote or repair assessment
- Send a drone to us for repair
- Communicate with us about an existing repair
- Make a payment or arrange delivery
- Interact with our website
We may also automatically collect certain technical information when you visit our website through cookies, server logs, analytics tools and similar technologies.
4. Repair Request Information
When you submit a drone repair request, the information you provide is used to assess your repair enquiry and communicate with you about the requested service.
This may include information about:
- The drone and equipment being submitted
- The symptoms or fault reported
- Damage or circumstances surrounding the fault
- Your contact details
- Shipping and delivery requirements
- Repair instructions or other information you provide
Please do not include unnecessary personal or sensitive information in a repair request.
5. How We Use Your Personal Information
We may use personal information for purposes including:
- Responding to enquiries
- Assessing and diagnosing repair requests
- Providing repair quotations
- Communicating with you about your repair
- Arranging the receipt and return of equipment
- Providing repair and related services
- Processing payments
- Maintaining records of repairs and transactions
- Providing customer support
- Sending service-related communications
- Managing our website and business operations
- Improving our website, services and customer experience
- Detecting, preventing or investigating fraud, misuse or security issues
- Complying with legal or regulatory obligations
- Protecting our legal rights and interests
We will not use your personal information for purposes unrelated to our business activities unless permitted or required by law, or where you have otherwise consented.
6. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to operate our business and provide our services.
Depending on the circumstances, this may include disclosure to:
- Payment service providers
- Postal and courier services
- Website hosting and technology providers
- Email service providers
- Website form and communication services
- IT and technical service providers
- Professional advisers where reasonably necessary
- Government agencies or regulatory authorities where required by law
- Other service providers engaged to assist us in operating our business
We do not sell or rent your personal information to third parties.
Where we use third-party service providers, we take reasonable steps to use providers that have appropriate privacy and security practices.
7. Overseas Disclosure
Some third-party technology, website hosting, email, payment, analytics or other service providers we use may operate or store information outside Australia.
As a result, personal information may potentially be disclosed to or stored in countries outside Australia.
The location of data processing can change as service providers update their infrastructure and services. Where required by applicable privacy laws, we will take reasonable steps in relation to overseas disclosures.
8. Website Forms
Our website may use online forms to collect information submitted by customers and prospective customers.
Information submitted through these forms may be transmitted to Cloud Hawk Drone Repairs by email and/or stored within our website’s administration system or associated service providers.
We use this information to respond to your enquiry, assess repair requests and provide our services.
You should ensure that information submitted through our forms is accurate and does not contain unnecessary sensitive or confidential information.
9. Cookies and Website Analytics
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help websites remember information and understand how visitors use a website.
We may use cookies for purposes such as:
- Website functionality
- Security
- Remembering preferences
- Understanding website usage
- Improving website performance
- Measuring the effectiveness of our website
Some third-party services used on our website may also place cookies or collect technical information.
You can configure your web browser to refuse or restrict cookies. However, disabling certain cookies may affect the functionality of parts of our website.
10. Website Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Security measures may include appropriate access controls, authentication, secure website connections, software updates and other technical and organisational safeguards appropriate to our business.
However, no method of transmission or electronic storage is completely secure. We cannot guarantee that information transmitted over the internet will always be completely secure.
11. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, resolving disputes and meeting legal or accounting obligations.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, subject to any legal or operational requirements to retain it.
12. Access to Your Personal Information
You may request access to personal information that we hold about you.
If you would like to access your personal information, please contact us using:
support@cloudhawkdronerepairs.com
We may need to verify your identity before providing access to personal information.
In some circumstances, access may be refused where permitted or required by law. If this occurs, we will explain the reason where appropriate.
13. Correction of Your Personal Information
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If you believe that information we hold about you is incorrect, incomplete or out of date, please contact us and request a correction.
We will consider your request and take reasonable steps to correct information where appropriate.
14. Direct Marketing
Where permitted by law, we may occasionally contact you with information about our services, promotions or other business-related information.
You can request that we stop sending you marketing communications at any time by contacting us or using the unsubscribe facility provided in the communication, where available.
We will continue to send necessary service-related communications where required to provide a service you have requested.
15. Children’s Privacy
Our website and services are not specifically directed towards children.
We do not knowingly collect personal information from children where such collection is not reasonably necessary for our business activities.
If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can review the information and take appropriate action.
16. Third-Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
17. Privacy Complaints
If you believe that Cloud Hawk Drone Repairs has mishandled your personal information or breached applicable privacy obligations, please contact us first so that we can investigate and attempt to resolve your concern.
Privacy complaints can be submitted to:
Cloud Hawk Drone Repairs
Email: privacy@cloudhawkdronerepairs.com
We will review your complaint and respond within a reasonable period.
If you are not satisfied with our response, or if you believe your complaint has not been appropriately addressed, you may contact the Office of the Australian Information Commissioner (OAIC).
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or legal obligations.
The latest version will be published on this page with the date of the most recent update.
19. Contact Us
If you have any questions about this Privacy Policy, how we handle personal information, or wish to make a privacy enquiry, please contact:
Cloud Hawk Drone Repairs
2A Oakwood Place
Hornsby Heights NSW 2077
Australia
Email: privacy@cloudhawkdronerepairs.com
Website: https://cloudhawkdronerepairs.com/